Terms & Conditions

PARK offers membership categories with defined entitlements (discounts on court hire, free equipment hire, priority booking, etc.) as published from time to time on the Memberships page.

Memberships are personal and non-transferable, credentials must not be shared. You are responsible for keeping your contact and payment details up to date and your login secure. Notify us immediately of any suspected unauthorised access.

Monthly subscriptions may be cancelled in writing to hello@thepark.club, cancellation takes effect at the end of the current billing month with no partial refunds. Annual memberships are not refundable on cancellation and run to the end of the paid period.

Members may request a temporary suspension (e.g. for injury, travel or medical reasons) by writing to hello@thepark.club. Approval is at PARK's discretion and limited to 60 days in any 12-month period.

PARK may immediately suspend or terminate a membership for breach of these Terms, the Code of Conduct or any applicable law. No refund is payable for termination due to breach. If PARK terminates for reasons unrelated to your conduct (e.g. ceasing operations), a pro-rata refund of unused fees will be provided.

All fees are published on the PARK website in Australian dollars (AUD) inclusive of GST where applicable. Tax invoices are available on request, email hello@thepark.club.

All fees must be paid at the time of booking or registration unless otherwise agreed in writing. Online payments are processed by our third-party payment provider. PARK does not store full card details.

If a scheduled payment fails, we will notify you by email and give you a reasonable opportunity to update your details. Access may be suspended during non-payment and any bookings made during suspension may be cancelled.

PARK may change fees at any time. For membership increases affecting current members we will provide at least 30 days' written notice by email. Event and program prices are locked once you confirm a booking.

To cancel or change a booking, use the link in your booking confirmation email and select "cancel booking". A credit voucher will be issued automatically by email for use on a future booking.

We do not automatically cancel bookings due to weather. If you choose not to play due to wet weather, cancel via your confirmation email at least 1 hour before your booking to receive a credit voucher for another time.

Withdrawal requests must be submitted in writing to hello@thepark.club. Refund entitlements depend on the timing of the withdrawal relative to the event date, as published in the event-specific registration terms. An administrative processing fee may apply.

Where you are unable to attend due to a documented medical emergency or serious compassionate circumstances, PARK may at its discretion provide a full or partial refund or a credit. Requests must be submitted in writing with supporting documentation within 14 days of the event. PARK's decision is final.

If PARK cancels an event entirely, registered participants will receive a full refund to the original payment method within 10 business days. If PARK postpones an event, you will be transferred to the new date, if you cannot attend, you may request a refund within 7 days of the postponement announcement. PARK is not liable for travel, accommodation or other consequential costs.

If PARK cannot deliver an event or service due to a Force Majeure Event, PARK will not be in breach of these Terms. Pre-paid fees will be held as credit toward a rescheduled or alternative event. If no suitable alternative is available, you may request a cash refund within 30 days of the notification.

Approved refunds are returned to the original payment method. Card refunds typically appear within 5–10 business days. All refunds are in AUD.

No refund is provided where a participant is removed from an event or has their membership cancelled due to a breach of these Terms or the Code of Conduct.

All players must present valid booking confirmation or membership credentials on request. PARK reserves the right to refuse entry or remove any person for intoxication, abusive behaviour or non-compliance with these Terms. All persons must comply with directions from PARK staff at all times.

Non-marking court shoes must be worn on all courts, bare feet, socks only and marking-sole footwear are not permitted. Any damage caused by prohibited footwear is the player's responsibility. Approved equipment must be used.

Weapons, illicit drugs, glass containers outside designated areas, alcohol brought from outside the venue, animals other than registered assistance animals, and unauthorised drones or commercial recording equipment are not permitted at PARK venues.

No person under 10 may attend a PARK venue without continuous adult supervision. The accompanying adult is responsible for the behaviour and safety of minors in their care.

No offensive language, abusive behaviour, harassment or threatening conduct is permitted at any time. Participants are responsible for any wilful or negligent damage caused by themselves or minors in their care. Personal property must be secured. PARK is not liable for lost, stolen or damaged property.

CCTV is in operation at PARK venues, footage may be provided to police on request. Personal photography in public areas is permitted; commercial recording requires prior written consent. By attending you consent to PARK capturing your image for event coverage and promotional use.

Participation in racquet sports involves inherent risks including physical injury, equipment-related injury and accidents at the venue. These risks exist regardless of skill level or safety measures.

By participating in any PARK activity you voluntarily assume all risks associated with participation to the maximum extent permitted by law. You confirm you are physically fit to participate.

To the maximum extent permitted by law, you release PARK, its officers, employees, contractors and agents from any claim arising from your participation, including claims for personal injury, death, property damage or financial loss.

PARK does not provide personal accident or medical insurance for participants. You are solely responsible for obtaining adequate personal insurance including ambulance cover.

Where PARK's liability cannot be excluded, our total liability for any claim is limited to the amount you paid to PARK in the 12 months preceding the event giving rise to the claim, or $100, whichever is greater.

Nothing in these Terms excludes any right or remedy you may have under the Australian Consumer Law that cannot be waived by agreement.